Privacy Policy
Last Updated: January 1, 2025
Ferry Vacations is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, payment information, and other details you provide when making a booking or creating an account.
- Travel Information: Departure and arrival locations, travel dates, vehicle information, and passenger details.
- Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
- Communication Information: Records of your communications with our customer service team.
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your ferry bookings and reservations
- To provide customer support and respond to your inquiries
- To improve our website, services, and customer experience
- To send booking confirmations, updates, and important service notifications
- To detect and prevent fraud and unauthorized transactions
- To comply with legal obligations and enforce our terms and conditions
3. Sharing of Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist with payment processing, IT services, and customer support.
- Legal Requirements: When required by law or to protect our rights and the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage of payment information
- Regular security assessments and updates
- Access controls to limit internal access to personal data
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct inaccurate information.
- Deletion: You can request deletion of your personal information, subject to legal requirements.
- Marketing Preferences: You can opt-out of marketing communications at any time.
To exercise these rights, please contact us using the information below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Deliver targeted advertisements (with your consent)
You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- By Phone: +1-888-714-6062
- By Email: privacy@ferryvacations.com
- By Mail: Privacy Officer, Ferry Vacations, 123 Ferry Way, Vancouver, BC V6C 1S4
This policy was last updated on January 1, 2025.