Terms and Conditions of Use
Last Updated: January 1, 2025
Welcome to Ferry Vacations. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
1. Booking and Reservations
- All bookings are subject to availability and confirmation.
- You must provide accurate and complete information when making a reservation.
- We reserve the right to refuse service to anyone for any reason at any time.
2. Payment and Pricing
- All prices are in the currency displayed on our website and are subject to change without notice.
- Full payment is required at the time of booking unless otherwise specified.
- We accept various payment methods as indicated on our website.
3. Cancellations and Refunds
Cancellation policies vary depending on the type of booking:
- Standard Bookings: May be cancelled up to 24 hours before departure for a full refund.
- Promotional Fares: May be non-refundable or subject to cancellation fees.
- No-Shows: Will result in forfeiture of the entire fare.
Refunds will be processed to the original payment method within 7-10 business days.
4. Travel Requirements
- Passengers must arrive at the terminal at least 30 minutes prior to scheduled departure.
- Proper identification may be required for travel.
- All passengers must comply with safety regulations and crew instructions.
5. Vehicle Transportation
- Vehicle dimensions must be accurately provided at time of booking.
- Overweight or oversized vehicles may be subject to additional fees.
- All vehicles must be in proper working condition and free of hazardous materials.
6. Changes to Reservations
- Changes to bookings may be permitted subject to availability and payment of any applicable fees.
- Changes must be made through our website or customer service center.
- Same-day changes may not be available for all sailings.
7. Liability
Ferry Vacations shall not be liable for:
- Delays or cancellations due to weather, mechanical issues, or other unforeseen circumstances
- Loss or damage to personal belongings
- Any indirect, incidental, or consequential damages
Our total liability for any claim related to our services shall not exceed the amount paid for the booking.
8. Website Use
- You agree not to misuse our website or attempt to gain unauthorized access to our systems.
- All content on our website is protected by copyright and may not be reproduced without permission.
- We reserve the right to modify or discontinue any aspect of our website at any time.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.
10. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions about these Terms, please contact us:
- By Phone: +1-888-714-6062
- By Email: legal@ferryvacations.com
- By Mail: Legal Department, Ferry Vacations, 123 Ferry Way, Vancouver, BC V6C 1S4
These Terms were last updated on January 1, 2025.